Last week, Maritess and I decided it's about time to order the Kitchen Cabinet to be installed at my sister's unit at Berkeley Residences in Katipunan, Quezon City.We were excited after getting approval from her to go ahead and buy the kitchen cabinet first from a well known supplier of CONDO items that FITS all sorts cabinets, which has an outlet at SM North right under the parking lot at the back of THE BLOCK.
What would you feel if they suddenly change the terms of the quotation saying that if we didn't order the "whole lot" the prices will be increased and that's because they have an internal memo about it?
Exactly. I felt betrayed and the worst thing was the manager insisted she was right because she just told me about it when I clarified the issue. She bang her hand on the table saying she knows what she's saying!
I have been in sales and marketing for a long time. That's not they way to deal with a customer. It would have been better if she admitted her mistake and ask me to reconsider and then go on selling the good feature of their product.
This incident reminds me of the importance of "integrity". We should honor our words (in this case, the quotation) and not blame the customer for our mistakes.
It was good my wife was there to mellow me down. I was ready for war! But then I remember, I was the CUSTOMER. Uhmmm.
Unstoppable,
Jimmy
Photo credit:http://www.flickr.com/photos/58871905@N03/5407277626









Sydney is a multicultural city with a population of just over four million and a lifestyle that makes it one of the most desirable cities in which to live. It also has some of the best real estate available anywhere in the world. Sydney’s property market is keenly sought-after by home buyers, investors and developers. It boasts a resilient economy, a stable political environment, abundant natural resources and a highly educated workforce, while a spectacular harbour, stunning surf beaches and breathtaking skyline combine to define the city as a major international destination for those who wish to visit or move/invest here permanently.
While the last property boom was in 2003, Sydney is experiencing a new property growth cycle with a situation of continuous under-supply. This is evidenced by rental vacancies which have fallen to a record level of around 1.0%, healthy auction clearance rates and price increases in high demand locations.
